Modmail Inbox
By DiscordBotHost Starters · tickets
Turn member direct messages into private staff conversations with replies and a persistent conversation history.
About this bot
Let members contact your moderation team by messaging the bot instead of exposing a public help channel. Dragory Modmail creates staff-side conversations in your configured inbox server and forwards replies between staff and the member. SQLite retains conversation records. Set up a private staff inbox and log channel before inviting members to use it. This is a hosted adaptation of Dragory’s MIT-licensed Modmail bot; upstream maintainers are credited, and DiscordBotHost maintains this deployment. Public transcript hosting and custom plugins are not part of this starter. Upstream source: https://github.com/Dragory/modmailbot/tree/536317c964e2c174ca13e35c7a872f560a554e47
Setup and support
Create a private staff inbox category that denies View Channel to @everyone, and a private log channel inside that category. Create a private staff inbox and private log channel. Copy the community server, inbox server, log channel, and private inbox category IDs. Enable Server Members and Message Content intents, invite the bot to both servers, enter the IDs and BOT_TOKEN, and start it. Send a test DM, reply as staff in the created thread, and close it before announcing the service. Free hosting follows the platform’s weekly renewal and one-active-Free-slot policy.
No paid external service is required.
No paid API or external database is required.
Discord support: @.darky_
MIT; original copyright and license included in the source package.
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Required setup
A Discord application and its bot token are required. Only approved settings are collected; code and runtime access stay private.
- Community server ID · Required · discord_id
- Staff inbox server ID · Required · discord_id
Can be a private staff server; follow upstream setup before use.
- Private log channel ID · Required · discord_id
A private text channel inside the configured private inbox category.
- Private staff inbox category ID · Required · discord_id
The category must be in the inbox server and explicitly deny View Channel to @everyone. Only staff should have access.